Express Shipping Now Available 3-5 day delivery! Buy 6 Sneaker Shields get 1 Sneaker Lace Lock for 50% OFF! (Covid-19 may delay shipping)

FAQ

FAQ

WHERE DO I ENTER MY DISCOUNT CODE? 

Once you add something to your cart and proceed to checkout, you will be given the opportunity to enter a discount code on the right-hand side of the screen. The code must be entered in AS SHOWN. 

DO YOU ACCEPT RETURNS? 

Yes, you have 30 days from the date that you received your order to send products back to us for return. Link here for the step by step process.

WHO COVERS THE SHIPPING FOR RETURNS? 

Royal Genesis ll covers the return shipping for any product that is damaged upon arrival at the final destination. Email a photo of the damaged case to info@royal-genesis-ll.com along with your order number and a customer service representative will be in touch. If the case is not damaged but a return is requested, the customer has 30 days upon receipt to return for a refund. After 30 days, the product is no longer eligible for return. We do not accept exchanges at this time. A new order will have to be placed if an alternate case is desired. 

HOW CAN I CALCULATE THE SHIPPING COST FOR MY INTERNATIONAL ORDER? 

Add items to your cart and proceed to checkout like normal. Once you have entered your shipping address you will have the option to calculate your shipping costs before placing your order. 

International shipments over $15 may be charged import tax/customs fees/VAT tax. Customers are responsible for paying these fees. Orders refused due these fees will be refunded upon receiving the order back, a restocking fee of 10% may be deducted from the refund.

HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?

Most orders ship within 2-4 business days. This does not include weekends or national holidays.

Standard US delivery 7-14 business days express 5-7 business days

International delivery 20-40 business days (for certain countries)

International shipments over $15 may be charged import tax/customs fees/VAT tax. Customers are responsible for paying these fees. Orders refused due these fees will be refunded upon receiving the order back, a restocking fee of 10% may be deducted from the refund.

Please take into consideration that these are estimated ship times and there are many reasons that packages can be delayed which are out of our control.

WHY HAVEN'T I RECEIVED MY TRACKING NUMBER YET?

Items can take 3-4 days to be processed and shipped from our warehouse. Once your item has been shipped you will receive an email with your tracking number.

WHY ISN'T MY TRACKING NUMBER PROVIDING ANY INFORMATION?

Shipping information can take 24-48 hours to be processed by either USPS or UPS. If tracking information is still unavailable after this period of time, please contact us at info@royal-genesis-ll.com

WHY DOES MY PACKAGE SHOW IT'S BEEN DELIVERED WHEN I STILL HAVEN'T RECEIVED IT?

Please contact your local post office or UPS depending on which service you chose at checkout. The courier will have the most up-to-date information to help you locate your order. We will do all we can to help you with the process, but, we cannot be held liable for lost or stolen packages that are showing they have been delivered.

WHAT COUNTRIES DO YOU SHIP TO?
Albania, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Bahamas, Bangladesh, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Brazil, British Indian Ocean Territory, Bulgaria, Canada, Cayman Islands, Chile, Christmas Island, Cocos Keeling Islands, Colombia, Cook Islands, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Falkland Islands, Faroe Islands, Figi, Finland, France, French New Guiana, French Polynesia, FRYO Macedonia, Germany, Georgia, Gibraltar, Great Britain, Greece, Greenland, Grenada, Guadalupe, Guatemala, Haiti, Hungary, Honduras, Iceland, India, Indonesia, Iran, Ireland, Isle of Mann, Israel, Italy, Jamaica, Japan, Jordan, Kazakhstan, Kiribati, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Maldives, Malta, Martinique, Mayotte, Mexico, Moldova, Monaco, Montenegro, Montserrat, Nauru, Nepal, Netherlands, Netherland Antilles, New Caledonia, New Zealand, Nicaragua, Niue, Norfolk Island, Norway, Oman, Panama, Papua New Guinea, Pakistan, Paraguay, Peru, Philippines, Pitcairn Islands, Poland, Portugal, Puerto Rico, Qatar, Reunion, Romania, Russia, Saint Barthelemy, Saint Helena, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Saint Pierre and Miquelon, Saint Vincent, Samoa, Saudi Arabia, San Marino, Serbia, Singapore, Slovakia, Slovenia, Soloman Islands, South Africa, South Georgia and Sandwich Islands, Spain, Sri Lanka, Suriname, Svalbard, Sweden, Switzerland, Tajikistan, Trinidad and Tobago, Turkey, Turkmenistan, Turks and Caicos Islands, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vatican City, Venezuela, Virgin Islands, Wallis and Futuna, Yemen.
Social Proof